Get in touch with our team
We’re here to help whenever you need it. If you have questions, account-related issues, technical concerns, or general feedback, our support team can assist. Contact us for help with deposits, withdrawals, ID verification, promotions or site access and we’ll reply promptly. Use the channels below for email enquiries, affiliate questions or payments support. Please include account ID to speed handling.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email support, typical reply in a few hours |
| General enquiries | [email protected] - billing, verification and account queries; expect reply next business day |
| Affiliate enquiries | [email protected] - partner program enquiries and commission support |
| Phone | +1 416 582 3947 - voice and SMS, available during working hours |
| Working hours | Mon-Fri, 09:00-22:00 ET - email replies 24/7; phone at listed hours |
Email Support
Email is the preferred contact method for detailed requests, account issues, or situations requiring explanations or documents. Please send your message to [email protected] and include a clear subject line, your account username, and up-to-date contact details. Providing all relevant information up front helps us respond faster and avoids unnecessary delays in resolving your request.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests like account or payment questions often get same-day replies, while more complex cases - for example identity checks or transaction investigations - can take several days depending on the issue and required verification. We will keep you updated via your registered email.
Feedback
We welcome your feedback, suggestions or ideas to improve the site. Your comments are reviewed carefully by our team and help shape new features, promotions and the overall user experience. Send thoughts anytime and we’ll consider them when updating the site to make it easier and more enjoyable for Canadian players.