Player Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you use SkyCrown Casino. We take privacy seriously and aim to be clear about what data we hold, why we collect it, and how you can manage your information. This page applies to users in Canada and describes the main categories of data we process in connection with your account, play activity, payments and site use.

Types of data we collect

We collect information you give us directly and information gathered automatically when you use our services. That includes account details, verification documents, transaction records and technical data about your device and connection.

Personal data

Personal data collected may include your name, date of birth, address, email, phone number and any identity documents you submit for verification (for example, government ID or proof of address). We use this information to set up and manage your account and to comply with legal checks where required.

Technical data

Technical data covers IP address, browser type, device identifiers, operating system, language settings and pages visited. We use this data to operate the site, diagnose issues, improve performance and provide a consistent user experience on desktop and mobile.

Transactional data

We store records of deposits, withdrawals, wagers, game history and bonuses linked to your account. Transactional data is used for account management, fraud prevention, payment processing and for complying with financial and regulatory obligations.

Use of information

We use your information to create and maintain your account, process payments, verify identity, prevent fraud, respond to requests, and provide customer support. We may also use aggregated or anonymized data for analytics and site improvements. We do not sell your personal data for marketing purposes.

Data protection practices

We protect data using industry-standard measures such as SSL encryption, access controls, regular security reviews and staff training. Access to personal data is limited to employees and third parties who need it to perform services on our behalf. While we work to protect your information, no online system is completely secure.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions, analyse usage and deliver relevant content. Third-party analytics and advertising providers may also set cookies. You can manage cookie preferences in your browser or through account settings where available.

User rights

Subject to applicable law, you have rights to access, correct, restrict or delete your personal data, and to request a copy of data you provided. You may also object to certain processing and withdraw consent where processing is based on consent.

Access, correction and deletion

To exercise your rights or request changes to your data, contact us at [email protected]. We will respond to verifiable requests in accordance with applicable privacy rules and may require identity verification before making changes.

Information sharing and third parties

We share data with service providers who help us operate the site, process payments, run identity checks and provide customer support. We may also share data to comply with legal obligations or to prevent fraud. We require third parties to protect personal data consistent with this policy.

Privacy policy updates

We may update this policy from time to time. If changes are material, we will notify you by posting an updated version on our site. Continued use of the service after changes indicates acceptance of the revised policy.