Responsible Gambling Policy

We take responsible gambling seriously and are committed to keeping play safe and controlled for all Canadian customers. We want you to enjoy your time with us while maintaining clear limits and healthy habits. Below you will find the tools we offer, how to use them, signs to watch for, and where to get professional help.

Player protection principles

We prioritise player safety, informed choice and transparency. We encourage players to set practical limits, use account controls and take breaks when needed. We will act on suspicious activity and requests for support in a timely and discreet manner.

Activity-control tools

Players can manage their account activity using a range of in-account tools. These include deposit and loss limits, session time reminders, voluntary time-outs and self-exclusion. You can access these controls from your account settings or contact support for assistance.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits are adjustable from your dashboard and changes may take a short processing period to take effect. If you need help setting or lowering a limit, contact support.

Loss limits

Loss limits help you cap the amount you can lose over a given period. Use loss limits alongside deposit limits to keep play within your budget. We recommend reviewing and adjusting limits regularly based on your financial situation.

Time limits and account breaks

Session time reminders and forced breaks are available to help manage play time. You can set session length alerts or activate a short cooling-off period if you feel you need to step away. These tools are designed to interrupt continuous play and encourage reflection.

Self-exclusion

If you need a longer break, you can request self-exclusion. Self-exclusion closes your account for a chosen period and restricts access. We will comply with requests promptly and provide information on how to re-open accounts only after the exclusion period ends and any necessary checks are complete.

Signs of problematic behaviour

Watch for signs such as increasing time spent playing, betting more than you can afford, chasing losses, neglecting personal responsibilities, or feeling anxious about gambling. If these occur, consider using limits, taking a break or seeking professional support.

Practical tips for staying in control

Set a budget before you play and stick to it. Use deposit and loss limits, enable session reminders, avoid gambling when stressed or under the influence, and don’t chase losses. Treat gambling as paid entertainment, not a way to make money.

Professional help and support organisations

If you need help, reach out to Gamblers Anonymous, Gambling Therapy or your provincial health services for confidential support. For immediate account assistance or to set limits, contact [email protected]. If you are concerned about someone else, encourage them to seek local support services.