Terms and Conditions

This page sets out the terms and conditions that govern your use of SkyCrown Casino. It explains the rules that apply to accounts, play, payments and disputes. By registering an account and using our services you accept these terms and any additional rules published on the site. We operate the platform and are responsible for administering accounts, processing transactions and applying these terms in a fair and consistent way.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Keep your password confidential and notify us promptly if you suspect unauthorised access. We may require identity and address verification to process withdrawals or to comply with our checks. Until verification is complete, access to certain features, including withdrawals, may be restricted.

You must provide accurate, current and complete information when creating and maintaining your account. We may suspend or close accounts where information is false, incomplete or where we suspect fraud, money laundering or other prohibited activity. One account per person is permitted unless we explicitly approve otherwise.

Eligibility requirements

To use SkyCrown Casino you must be of legal age in your jurisdiction and permitted by local law to gamble online. If you are located in a restricted jurisdiction you must not open an account. We may request proof of age and residency at any time. Accounts found to be opened in breach of these requirements will be closed and any funds handled in accordance with applicable laws and these terms.

Acceptable platform use

Users must not use the platform for unlawful purposes, to attempt to manipulate games or systems, or to abuse promotional offers. Collusion, use of automated tools, chargebacks, or any activity intended to exploit technical or administrative weaknesses is prohibited. We reserve the right to void bets, confiscate earnings and suspend accounts where misuse is detected.

General bonus and promotion rules

Promotions are subject to specific terms that accompany each offer. Where a promotion applies to your account, the promotion terms will form part of these conditions. Promotions may include wagering requirements, bet limits, game contribution rules and expiry periods. We may exclude certain payment methods from promotions and set maximum cashout limits for bonus-related balances. Abuse of promotions may result in forfeiture of bonus funds.

Deposits and withdrawals

Deposit and withdrawal options, minimums and processing times are shown in the payments section of the site. We carry out verification and anti-money-laundering checks on transactions. Withdrawals may be delayed while checks are completed. We may apply limits to deposits and withdrawals and require that withdrawals be paid to the original payment source where applicable. Fees, where applicable, will be disclosed at the time of transaction.

Dispute resolution

If you have a complaint or dispute you should contact our support team via the in-site help or by email to [email protected]. We aim to acknowledge complaints promptly and to resolve issues fairly and quickly. If we cannot reach agreement, we will explain further escalation options or independent complaint routes where available.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account.